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People expect more from public sector organizations than ever before, benchmarking their experiences with government departments and agencies against the best digital experiences offered by the private sector. Yet many public sector organizations around the world are tied up in reams of paper and constrained by manual business processes, leading to inefficiencies and frustrated citizens.

For contact center agents, the past year has certainly not been easy. That’s why leading companies are looking at how they can use automation to address the pressures agents have experienced working from home and dealing with massive call volumes from distressed angry customers seeking reassurance from a human voice.

We are proud to be the first RPA player to formalize a Robo-Ethical framework, with 5 key principles, guiding the responsible and ethical practice of building and deploying process bots.

Some time ago, my very first job entailed typing up handwritten customer cards for a UK shoe company. Each day a big pile of handwritten cards would be dropped on my desk, and I would proceed to manually type up names, area codes, and dates of birth. I made countless mistakes and by the day’s end, it felt as though some of my brain cells had shut down. Needless to say, after a month I resigned.

Banking automation is moving to near the top of the agenda for leading banks. Some of the benefits banks can reap from a strategic branch automation program include improved customer satisfaction and loyalty, more responsive and efficient operations, and tighter compliance and fraud detection.

As an IT or business professional working on a robotic process automation (RPA) program, you may be using a tool like NICE’s Automation Finder to uncover process automation opportunities. As valuable as this functionality is, wouldn’t it be even better if you could transform these recommended processes into live automations with a click of a button? We agree, which is why we have introduced the industry’s first true Click to Automate feature in NICE RPA version 7.4.

Imagine a world where all the sales guidance your employees need is custom selected and presented at the best possible moment during a live customer interaction…